Sprout Coaching Terms and Conditions
Effective date 14 September 2026
These terms apply to services supplied by Bianca Spruit trading as Sprout Coaching. Different parts apply depending on whether you buy one-to-one coaching, a group programme, digital content or services funded by an organisation. The service-specific details will be set out in your Order Form.
Please read these terms before confirming your booking. They explain what we will provide, what we need from you, payment and cancellation arrangements, confidentiality and other important information. Nothing in these terms affects any legal rights that cannot lawfully be excluded.
1 Definitions and application
1.1 In these terms:
Client means the person or organisation purchasing the Services.
Consumer means an individual purchasing Services wholly or mainly outside their trade, business, craft or profession.
Order Form means the proposal, booking confirmation, invoice, online checkout page or other written document that describes the Services, fees, dates and payment arrangements agreed between us.
Participant means the person receiving coaching, attending a programme or accessing Digital Content. The Client and Participant may be different people.
Services means the coaching, programme, workshop, digital content or related services described in the Order Form.
Digital Content means videos, recordings, online modules, downloads and other materials supplied in digital form.
1.2 The Order Form and these terms together form the contract. If there is a conflict, the Order Form will take priority for the service-specific details, unless doing so would remove a right that cannot lawfully be excluded.
1.3 Clauses referring specifically to Consumers apply only where the Client is a Consumer. Clauses referring to one-to-one coaching, group programmes, Digital Content or employer-funded Services apply only when the relevant Service is included in the Order Form.
2 About Sprout Coaching
2.1 We are Bianca Spruit trading as Sprout Coaching, a sole trader established in England. Our business address is Shine, Box 25, Harehills Road, Leeds, LS8 5HS.
2.2 You can contact us by telephone on 07999 855336 or by email at hello@sproutcoaching.co.uk.
2.3 We will contact you using the email address, telephone number or postal address provided when you book. References to writing include email.
3 Forming the contract
3.1 A contract comes into existence when we confirm in writing that we accept your booking, or when both parties accept an Order Form, whichever happens first.
3.2 If we cannot accept a booking, we will tell you and refund any amount already paid. This may happen because we do not have capacity, a programme has not reached its minimum participant number, there is an error in the description or price, or we cannot meet an essential date stated in the Order Form.
3.3 You are responsible for checking that the details in the Order Form are complete and accurate before accepting it.
4 The Services
4.1 We will provide the Services with reasonable care and skill. The main features, format, number and length of sessions, delivery method, dates and any included materials or assessments will be stated in the Order Form.
4.2 Any images or examples used on our website or in promotional material are illustrative. We may make minor changes that do not materially reduce the value or intended outcomes of the Services, including changes required by law, improvements to content or reasonable technical adjustments.
4.3 If we propose a material change, we will tell the Client in advance. If the change materially disadvantages the Client, the Client may end the affected part of the contract and receive a refund for Services paid for but not supplied.
4.4 We do not guarantee a particular personal, professional, commercial or organisational result. Outcomes depend on circumstances outside our control, including the Participant's engagement, decisions and actions.
5 One-to-one coaching
5.1 Coaching is a collaborative process intended to support reflection, learning, decision-making and progress towards personal or professional goals. The Participant remains responsible for their choices, decisions, actions and results.
5.2 Unless the Order Form says otherwise, one-to-one sessions take place online. The Participant is responsible for attending from a suitable, private location with a reliable internet connection.
5.3 One-to-one sessions will not be recorded unless the coach and Participant agree in writing beforehand. Any agreement must state the purpose of the recording, who may access it and when it will be deleted.
5.4 Unless the Order Form states another period, all sessions in a one-to-one coaching package must be used within nine months of the agreed start date. The agreed start date will normally be the purchase date unless we agree a later start date in writing. We may agree a reasonable extension where exceptional circumstances have prevented the Participant from completing the package.
6 Group programmes
6.1 Programme dates, format, content and any minimum or maximum participant numbers will be stated in the Order Form or booking information.
6.2 If a programme does not reach its stated minimum number, we may postpone it and offer the Participant a place on a later cohort. If the alternative dates are not reasonably suitable, the Client may end the affected part of the contract and receive a refund for Services paid for but not supplied.
6.3 Participants must behave respectfully and must not disrupt a session, harass another person or create an unsafe environment. We may remove a Participant from a session where reasonably necessary to protect others. Serious or repeated misconduct may result in termination under clause 17.
6.4 Every Participant must protect the confidentiality of group discussions. A Participant must not disclose another Participant's identity or personal, professional or commercially sensitive information outside the group without that person's permission.
6.5 Although we require Participants to maintain confidentiality, we cannot guarantee that every Participant will comply. Participants should use appropriate judgment when deciding what information to share in a group setting.
7 Digital Content and materials
7.1 Any Digital Content included, the date access begins and the access period will be stated in the Order Form or booking information.
7.2 The Client and Participant must not share login details or allow another person to access Digital Content unless we agree in writing.
7.3 We may make reasonable technical changes to Digital Content that do not materially reduce its purpose or value. Temporary interruption for maintenance or an event outside our control will not amount to a breach where we take reasonable steps to restore access.
8 Employer-funded and third-party-funded coaching
8.1 Where an organisation purchases Services for a Participant, the organisation is the Client and the person receiving the Services is the Participant.
8.2 Before coaching begins, we will agree what information, if any, may be reported to the Client. Unless the Participant agrees otherwise, reporting will be limited to administrative information, such as attendance, and agreed high-level objectives or themes. We will not disclose the content of coaching conversations except as permitted by clause 14.
8.3 The Client must not require the Participant to disclose confidential coaching conversations. Any review involving the Client, Participant and coach will follow boundaries agreed with the Participant in advance.
8.4 The Client is responsible for ensuring that it has a lawful basis for sharing the Participant's personal information with us and for giving the Participant any information required about that sharing.
9 Dates delivery and events outside our control
9.1 We will begin the Services on the date agreed in the Order Form and continue until they are completed, the agreed access or subscription period expires, or the contract is ended under these terms.
9.2 If our delivery is delayed by an event outside our reasonable control, we will contact the Client as soon as reasonably possible and take reasonable steps to reduce the effect. If there is a risk of substantial delay, the Client may end the affected part of the contract and receive a refund for Services paid for but not supplied.
9.3 We may suspend Services to deal with an urgent technical, legal, safety or operational issue. We will give reasonable notice where possible. If we suspend Services for more than three months, the Client may end the affected part of the contract and receive a refund for Services paid for but not supplied.
10 Information and participation required from you
10.1 The Client and Participant must provide information reasonably required to deliver the Services. Information supplied must be accurate and complete to the best of their knowledge.
10.2 We are not responsible for delay or failure caused by information not being supplied within a reasonable time. If missing or inaccurate information creates additional work, we will explain any reasonable additional charge before carrying out that work.
10.3 The Participant agrees to attend, prepare for and participate in sessions to the extent reasonably required by the Service.
11 One-to-one session cancellation and rescheduling
11.1 A request to cancel or reschedule a one-to-one session must be emailed to hello@sproutcoaching.co.uk at least 48 hours before the scheduled start time. The request is effective when the email is sent.
11.2 If the Participant gives less than 48 hours' notice, does not attend, or arrives too late for the session to be usefully delivered, the session will normally be treated as used. We may waive this requirement where exceptional circumstances make that fair and reasonable.
11.3 If we need to cancel or reschedule a session, we will offer a reasonable alternative and the session will not be treated as used. If we cannot provide a reasonable alternative, the Client will receive a refund for that session.
11.4 Rescheduling an individual session does not extend the package expiry date unless we agree an extension in writing.
12 Consumer cancellation rights
12.1 If the Client is a Consumer and enters into the contract online, by telephone or away from our business premises, the Client will usually have 14 days from the day after the contract is made to change their mind and cancel without giving a reason.
12.2 To cancel during the statutory cancellation period, please email hello@sproutcoaching.co.uk. The Consumer may use the model cancellation form at the end of these terms or send another clear statement confirming their decision to cancel. A cancellation is effective when it is sent.
12.3 If the Consumer asks us to begin providing Services during the 14-day cancellation period and then cancels before the Services are completed, the Consumer must pay a proportionate amount for Services supplied up to the time of cancellation.
12.4 The Consumer loses the right to cancel a Service once it has been fully performed, but only if the Consumer expressly requested performance during the cancellation period and acknowledged that the cancellation right would be lost once the Service was fully performed.
12.5 The Consumer loses the right to cancel Digital Content once supply begins only if the Consumer expressly consented to supply beginning during the cancellation period and acknowledged that this would cause the cancellation right to be lost. We will provide confirmation of that agreement.
12.6 Where a refund is due following cancellation under this clause, we will make it within 14 days after being informed of the cancellation, using the original payment method unless otherwise agreed. We may deduct any proportionate amount payable under clause 12.3.
13 Ending the contract outside the Consumer cooling-off period
13.1 The Client may end the contract if we materially breach it and, where the breach can be corrected, we do not correct it within a reasonable period after being asked to do so.
13.2 The Client may also end the affected part of the contract in the circumstances described in clauses 4.3, 6.2, 9.2 and 9.3.
13.3 If the Client wishes to end a coaching package or programme for another reason, the Client must email hello@sproutcoaching.co.uk. We will refund amounts paid for Services not supplied, less reasonable compensation for losses and costs directly caused by the early cancellation. Any amount retained or charged will reflect the circumstances and will not operate as a penalty. This clause does not affect a Consumer's statutory rights.
14 Confidentiality safeguarding and coaching boundaries
14.1 We will treat information shared during one-to-one coaching as confidential and will not normally share it with the Client, an employer or another person without the Participant's permission.
14.2 We may disclose information where disclosure is required by law; is reasonably necessary to protect a person from a serious risk of harm; concerns a safeguarding risk; is required for legal, regulatory or insurance purposes; or is shared in appropriately anonymised form through confidential professional supervision used to maintain coaching standards.
14.3 Coaching is not therapy, counselling, medical treatment, legal advice, financial advice, substance misuse treatment or crisis support. It does not diagnose or treat physical or mental health conditions.
14.4 If the Participant is receiving medical, therapeutic or other professional support, the Participant is responsible for deciding, with the relevant practitioner where appropriate, whether coaching is suitable alongside that support. The Participant agrees to tell us about circumstances that may materially affect their ability to participate safely.
14.5 Sprout Coaching does not provide an emergency service. If the Participant believes that they or another person is in immediate danger, they should contact the emergency services or an appropriate healthcare professional.
15 Recording data protection and privacy
15.1 We will tell Participants before any group session is recorded, including the purpose, who may access the recording and how long it will be retained. Where practical, confidential coaching discussions and personal sharing will not be recorded.
15.2 Unless otherwise stated before recording begins, a group recording will only be available to Participants in the same cohort, will not be used for marketing without separate written permission, and will be deleted within 12 months after the programme ends.
15.3 Participants must not record, photograph, screenshot or otherwise capture a session without our prior written permission and, where relevant, the permission of other Participants.
15.4 We process personal information in accordance with applicable data protection law and our Privacy Policy at https://sproutcoaching.co.uk/privacy-policy. The Privacy Policy explains the purposes and lawful bases for processing, retention periods, recipients and individual rights.
16 Price and payment
16.1 The total price, any applicable taxes and the payment schedule will be stated in the Order Form. The price stated there is the total price payable unless the Client requests an agreed change to the Services.
16.2 Invoices must be paid by the dates stated in the Order Form or invoice. Unless we agree otherwise, Services will not begin until the first payment has been received.
16.3 If the Client is purchasing in the course of business and does not pay on time, we may claim statutory interest and applicable debt-recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. Statutory interest is 8 percent above the Bank of England base rate, unless the law provides otherwise.
16.4 If an amount remains unpaid seven days after we send a reminder, we may suspend the affected Services until payment is received. We will not suspend Services while a genuinely disputed invoice is being investigated, provided the Client contacted us promptly and paid any undisputed amount.
16.5 If the Client believes an invoice is wrong, the Client should contact us promptly.
17 Our right to end the contract
17.1 We may end the contract by writing to the Client if the Client does not pay an undisputed amount within seven days after a reminder; the Client or Participant does not provide information reasonably required to deliver the Services; the Participant repeatedly fails to attend or participate; or the Client or Participant commits serious or repeated misconduct or a material breach of these terms.
17.2 Where a breach can reasonably be corrected, we will normally give the Client a reasonable opportunity to correct it before ending the contract.
17.3 If we end the contract because of the Client's breach, we will refund amounts paid for Services not supplied, less reasonable compensation for losses and costs directly caused by the breach. This will not operate as a penalty and does not affect a Consumer's statutory rights.
17.4 We may end the contract for reasons unrelated to a breach by giving reasonable written notice. We will refund amounts paid for Services that will not be supplied.
18 Intellectual property
18.1 All intellectual property rights in our programmes, frameworks, videos, workbooks, templates and other materials remain owned by Sprout Coaching or the relevant licensor.
18.2 We grant the Participant a limited, personal, non-transferable licence to use supplied materials for their own personal and internal professional development during the stated access period.
18.3 The Client and Participant must not copy, distribute, publish, sell, sublicense or adapt the materials for commercial use, or use them to deliver coaching, consultancy or training, without our written permission.
19 Responsibility for loss or damage
19.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot lawfully be excluded.
19.2 If the Client is a Consumer, we are responsible for foreseeable loss or damage caused by our breach of the contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was not caused by our breach, or results from the Participant's independent decisions or actions.
19.3 If the Client is purchasing in the course of business, we will not be liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, anticipated savings, goodwill or data. Subject to clause 19.1, our total liability arising from the contract will not exceed the total fees paid or payable under the relevant Order Form.
20 Complaints
20.1 Questions or complaints should be sent to hello@sproutcoaching.co.uk or raised by telephone on 07999 855336. We will acknowledge a complaint and take reasonable steps to investigate and respond.
20.2 If a complaint cannot be resolved directly, we may agree to use mediation or another appropriate form of alternative dispute resolution. We are not obliged to participate in a particular scheme unless the law requires it or we have agreed to do so.
21 Other legal terms
21.1 We will not transfer responsibility for personally delivered coaching to another coach without the Client's agreement. We may transfer other rights or obligations where this does not reduce the Client's contractual rights.
21.2 The Client may transfer rights or obligations under the contract only with our written agreement.
21.3 Except for a Participant where the Client and Participant are different people, no person other than the parties has a right to enforce the contract. A Participant may enforce clauses intended expressly for their benefit, including clauses 8, 14 and 15.
21.4 If a court or relevant authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue in effect.
21.5 If either party delays enforcing a right, that does not waive the right or prevent it being enforced later.
21.6 These terms and the contract are governed by English law. A Consumer living in Scotland or Northern Ireland may also bring proceedings in the courts of the part of the United Kingdom where they live. In other cases, the courts of England and Wales will have exclusive jurisdiction.
Model cancellation form for Consumers
Complete and email this form to hello@sproutcoaching.co.uk only if you are a Consumer and wish to cancel the contract during the statutory cancellation period. You may instead email another clear statement confirming that you wish to cancel.
To: Bianca Spruit trading as Sprout Coaching, Shine, Box 25, Harehills Road, Leeds, LS8 5HS; hello@sproutcoaching.co.uk
I give notice that I cancel my contract for the following Services:
Services:
_______________________________________________
Ordered on:
_______________________________________________
Consumer's name:
_______________________________________________
Consumer's address:
_______________________________________________
Consumer's signature (only if sent on paper):
_______________________________________________
Date:
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