1. These terms

1.1 These are the terms and conditions on which we supply services or digital content to you. 

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services/programmes to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

2. Information about us and how to contact us

2.1 We are Bianca Spruit trading as Sprout Coaching, a sole trader established in England. Our address is Shine, Box 25, Harehills Rd, Leeds, LS8 5HS.

2.2 You can contact us by telephoning our customer service team at 07999855336 or by writing to us at hello@sproutcoaching.co.uk.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the service/programme. This might be because the service/programme is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the service/programme or because we are unable to meet a delivery deadline you have specified. 

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our services

4.1 The images of the services and digital content on our website are for illustrative purposes only. The actual programme may vary slightly from those images. The specific elements included in your chosen programme (for example, group coaching sessions, one-to-one coaching sessions, or digital learning modules) are set out in your Order Form.

5. Your rights to make changes

If you wish to make a change to the service/programme you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service/programme, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

6. Our rights to make changes

6.1 We may change the service/programme to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.  These changes will not affect your use of the service/programme.

6.2 In addition, we may make changes to these terms or the service/programme, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any service/programme paid for but not received.

7. Providing the service/programme

7.1 During the order process we will let you know when we will provide the services or digital content to you. 

7.1.1 We will begin the services on the date agreed with you during the order process. 

7.1.2 We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.2 If our supply of the service/programme is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any service/programme you have paid for but not received. 

7.3 We may need certain information from you so that we can supply the service/programme to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the service/programme late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

7.4 We may have to suspend the supply of a service/programme to:

7.4.1 Deal with technical problems or make minor technical changes;

7.4.2 Update the service/programme to reflect changes in relevant laws and regulatory requirements;

7.4.3 Make changes to the service/programme as requested by you or notified by us to you (see clause 6).

7.5 We will contact you in advance to tell you we will be suspending supply of the service/programme, unless the problem is urgent or an emergency. If we have to suspend the service/programme for longer than 3 months you may contact us to end the contract for a service/programme and we will refund any sums you have paid in advance for the service/programme in respect of the period after you end the contract.

7.6 If you do not pay us for the service/programmes when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the service/programmes until you have paid us the outstanding amounts. As well as suspending the service/programmes we can also charge you interest on your overdue payments (see clause 12.5).  

8. Your rights to end the contract

8.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If the service/programme you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the service/programme repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; 

8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2 If you are ending a contract for a reason set out at (1) to (5) below the contract will end immediately and we will refund you in full for any service/programmes which have not been provided. The reasons are:

8.2.1 We have told you about an upcoming change to the service/programme or these terms which you do not agree to (see clause 6.2);

8.2.2 We have told you about an error in the price or description of the service/programme you have ordered and you do not wish to proceed;

8.2.3 There is a risk that supply of the service/programmes may be significantly delayed because of events outside our control; 

8.2.4 We have suspended supply of the service/programmes for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

8.2.5 You have a legal right to end the contract because of something we have done wrong. 

8.3 For most service/programmes bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

8.4 You do not have a right to change your mind in respect of:

8.4.1 Items made to your specifications or which are clearly personalised; and

8.4.2 Services, once these have been started, even if the cancellation period is still running

8.5 How long you have depends on what you have ordered and how it is delivered.

8.5.1 If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once the services have started you cannot change your mind, even if the period is still running.

8.5.2 If you bought digital content for download or streaming, you have 14 days after the day we contact you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. 

8.6 Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for service/programmes not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 To end the contract with us, please let us know by phone or email: Call customer services on 07999855336 or email us at hello@sproutcoaching.co.uk. Please provide your name, details of the order and, where available, your order number, phone number and email address. 

9.2 We will refund you the price you paid for the service/programmes including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.3 If you are exercising your right to change your mind: 

9.3.1 Where the service/programme is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.4 Your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract for a service/programme at any time by writing to you if:

10.1.1 You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

10.1.3 You do not, within a reasonable time, allow us to provide the services to you (e.g. by attending agreed sessions).

10.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for service/programmes we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may write to you to let you know that we are going to stop providing the service/programme. We will let you know at least 2 weeks in advance of our stopping the supply of the service/programme and will refund any sums you have paid in advance for service/programmes which will not be provided. 

11. If there is a problem with the service/programme

11.1 If you have any questions or complaints about the service/programme, please contact us. You can telephone our customer service team at 07999855336 or write to us at hello@sproutcoaching.co.uk.

12. Price and payment

12.1 The price of the service/programme will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the service/programme advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the service/programme you order. 

12.2 If the rate of VAT changes between your order date and the date we supply the service/programme, we will adjust the rate of VAT that you pay, unless you have already paid for the service/programme in full before the change in the rate of VAT takes effect.

12.3 It is always possible that, despite our best efforts, some of the service/programmes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service/programme's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service/programme's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid but this may be subject to deductions.

12.4 You must follow the payment schedule set out in the Order. We will provide invoices for each instalment, which are due on the dates stated in the Order. Services cannot start until the first payment has been received.

12.5 If you do not make any payment to us by the due date we may charge statutory interest (currently 8% above the base lending rate of Barclays Bank) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

12.6 If you think an invoice is wrong please contact us promptly to let us know. 

13. Our responsibility for loss or damage suffered by you

13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services provided under this agreement.

13.3 We supply the programme for professional development purposes. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, including loss of profits or business opportunities.

14. How we may use your personal information

14.1 We will only use your personal information as set out in our Privacy Policy.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so. 

15. Your responsibilities

15.1 As the client I understand that I am fully responsible for the decisions and choices reached during the coaching sessions, whether these take place individually or in a group setting.

15.2 I understand that ‘coaching’ is designed to facilitate the development of personal or professional goals and develop a plan/strategy for achieving those goals.

15.3 I acknowledge that coaching may involve all areas of my life, including work, family, health, relationships, education, and recreation, and that I remain responsible for how I choose to act on insights gained.

15.4 I understand that coaching is not a substitute for counselling, mental health care or substance abuse treatment.

15.5 I promise to inform my coach if I am currently in any kind of therapy and that any medical or therapeutic practitioners involved in my care have been advised of my intention to work with a coach.

15.6 I agree to commit to attending and participating fully in the programme sessions (whether group or one-to-one) to facilitate the required change and learning.

16. Recording, Confidentiality and Data Protection

16.1 Group coaching sessions will be recorded by us for the purpose of enabling participants to revisit programme content and learning.

16.2 Recordings will only be made available to participants in the same cohort. They will not be shared with any third party, published publicly, or used for marketing without your prior written consent.

16.3 By participating in the programme, you agree that you will not copy, download, distribute, or otherwise share any session recordings with anyone outside of your cohort.

16.4 All participants agree to respect the confidentiality of group discussions. You must not disclose the identity of, or information shared by, other participants outside the session environment.

16.5 Any personal data (including video or audio recordings in which you may appear) will be processed by us in accordance with UK GDPR and the Data Protection Act 2018. Recordings will be securely stored, access-controlled, and deleted within 12 months of the end of the programme, unless you provide written consent for longer retention.

16.6 For further information on how we process personal data, please refer to our Privacy Policy.

16.7 Participants must not record, screenshot, photograph, or otherwise capture any part of any programme session without the prior written consent of Sprout Coaching. Any unauthorised recording or sharing of content is strictly prohibited and may result in termination of the contract without refund, as well as legal action where appropriate.

17. Intellectual Property

17.1 Materials in Sprout Coaching programmes belong to Sprout Coaching. You may use them for personal or professional development but not to distribute, copy, or resell. Access to these materials does not confer any right to reuse them in your own coaching or training work without written permission.

18. Other important terms

18.1 We may transfer our rights and obligations under these terms to another organisation. 

18.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

18.6 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

18.7 Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to CEDR (Centre for Effective Dispute Resolution) through their website at www.cedr.com. CEDR may charge for its services; if so, this will be made clear before you decide whether to proceed.